February 28, 2008

New Library Service

I thought you all might want to know about this new library service starting next week. Let me know if you have questions:

Starting March 3, 2008, requesting a book from a Twin Cities campus library will be a one-stop process for University of Minnesota faculty, staff and students. The “Get It” link in the availability page of the MNCat library catalog consolidates book requesting services currently found in 4 places:

* Recall –changing the due date of a book that has already been checked out for earlier pickup at any convenient campus library
* Point-to-Point - for delivery of books not checked out, to be picked up at a more convenient campus library than the owning library
* Libraries to U – for delivery of books to on-campus faculty/staff offices
* MLAC Paging - for MLAC deliveries

An additional service is now being offered with the “Get It” link:

* Paging – pulling books from the shelves of a library to be held for users at the Circulation Desk of that same library

Get It will also provide an additional route for users to request In Process and On Order items. These requests will be directed to Technical Services for processing.

Users will no longer have to fill out web forms, but will have user and book information pre-populated when they initiate a request after logging into their account. All the user will have to do is make a menu choice indicating where they would like the book to be sent for pickup! This will include an on-campus office for UM faculty and staff. Once a book is either returned or found on the shelf, shipping will take place within 48 hours on weekdays; most requests shipped within 24 hours.

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